• Do you really know how happy your customers are?

     

    Find out with our Customer Retention Management programme

  • Do you have an early warning system to spot customer defections and stop the rot?

     

    This is part of our Customer Retention Management service

  • With customer retention ROI 10x higher, why only keep chasing new business?

     

    Our Client Engagement Programme helps you identify issues and take proactive action

  • How do you capitalise on angry customers? And ensure high subscription renewals?

     

    Our Customer Retention Management service is particularly effective for subscription-based business models

  • Have you got the right people in place to grow your sales?

     

    Our Sales Performance Management service can help improve your sales efficiencies

  • Are you leading a winning sales team?

     

    Our Sales Performance Programme has a positive impact on sales processes and sales motivation

  • Are you losing key sales staff to competitors?

     

    Our proven and tested Employee Engagement programmes will boost staff morale

  • Is your management team pulling in the same direction?

     

    Our Performance Management programme ensures your managers all sing from the same hymn sheet

  • Do you have a clear vision for your business?

     

    Having helped you articulate or validate the vision, we Coach and Mentor the leaders in your business to make it happen

We help ambitious entrepreneurs and business leaders measure and improve the 3 most important aspects of their business:

  • Customer Retention

  • Employee Engagement

  • Sales Performance and New Business Growth

 

We achieve this through:

  • Ground breaking software to measure current retention, engagement and performance levels
  • Industry leading consultancy based on years of experience
  • Innovative training and coaching to support the required changes

youbecome services centre on:

This provides growing organisations with effective retention and sales strategies tailored to their business and competitive advantage through highly performing people.

 

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youbecome is a real asset to me and my leadership team. We have forged a highly effective relationship in the last 6 years and continue to do so.

Hamilton Matthews, CEO, The Mergermarket Group, part of the Financial Times Group, a division of Pearson plc

Click here to read the full case study.

Discover the youbecome Customer Retention Management programme – a full service developed to protect your existing business.

From early warning system flagging vulnerable accounts, to tailor-made training and coaching to improve your sales process and customer service.

Ensure valued customers and subscribers stay with you.

How effective are businesses in managing their people through tough economic conditions?

youbecome is conducting an exciting research project in conjunction with Surrey Chambers of Commerce and the University of Surrey. Click here for details.